Our DSA Insurance product exceeds the requirements of the Quality Assurance Framework (QAF). We cover all hardware supplied to students for accidental damage and theft. When a student makes a claim, there is no excess to pay.

Our market-leading product has no restrictions on the number of claims a student can make. Cover is provided to match the length of a student’s course and can be extended if the student extends their course.

The DSA insurance product is provided exclusively by Assistive Technology Service Providers so that they can meet the requirements of the QAF. We provide ATSPs with two options. The first is to be an Appointed Representative and the second is to be a Master Policyholder.

The insurance is embedded within the equipment supply agreement.

The DSA Insurance product is processed on our proprietary platform, SPECS ^TM .

We use our Data Loading Application to manage files of new policies from ATSPs. Our Communicator ^TM Application sends policy fulfilment packs to students and our Finance Application is used to manage the premiums and cash allocation.

We use PowerBi to manage over 50 separate reports to monitor and manage premiums, policy fulfilment, claims handling performance, underwriting management and complaints handling.

DSA Insurance claims can be made online through our bespoke IFNOL ^TM Application or over the telephone.

Our Claims Application ensures that claims are processed quickly and efficiently. In 2022, 84% of claims where assessed in 2 days (including weekends and bank holidays).

To ensure students receive excellent support during their claim, we have developed disability-specific processes. We have also developed bespoke policies for managing claims from students who have been the victim of domestic abuse.

Our UK based team handles student questions and any amendments required to a policy.

Students can contact us by email or by telephone.

The DSA Insurance is embedded in the process for the supply of assistive technology.

Our automated processes invoice ATSPs directly and premiums are paid to our insurer trust account.

ATSPs have the option of including a commission to cover the costs of distributing the DSA Insurance.